Which possibilities does the free zentrada Membership provide?
The zentrada.network is a free, internet-based wholesale network which enables also smaller independent dealers to search for europe’s leading suppliers, to compare prices and to purchase interesting products for resale through the TradeSafe ordering procedure without risks and the knowledge of foreign languages.
How does the order transaction with zentrada and TradeSafe work?
TradeSafe is the free order transaction service for buyers in the zentrada.network which the parent company of the zentrada.network GmbH & Co KG - the Schimmel Media Verlag GmbH & Co KG - carries out. With your zentrada Membership you are automatically enabled for the TradeSafe processing.
Which additional benefits does the Professional Membership provide?
The Professional Membership provides you with more functions, extended information and services. The Professional Membership is free of charge and automatically provided and extended with your tradesafe orders within the zentrada network.
Do I have to pay commissions?
No - the use of zentrada in purchasing and processing via the TradeSafe service with buyer protection is for buyers commission-free and with the Basic Membership also free of other charges. zentrada is funded by advertising, Professional Membership fees and to a small extent also through success fees for providers. These are low and the suppliers in the zentrada.network are obliged to offer always the best price also with processing via TradeSafe.
Who is able to become a member in the zentrada.network?Everyone who operates a commercial business or is entitled to buy products in large quantities in a similar status (for example clubs, associations ...) for commercial use.
The purchase for private use and consumption, also by traders, is excluded. By registering in the zentrada.network you confirm your commercial purpose and status in the use of zentrada & TradeSafe. The application of consumer protection legislation is excluded. In the case of doubts about your identity or commercial use, zentrada is entitled to demand appropriate evidence or to exclude you from the access at any time.
How do I find the best offers on the fastest way?If you already know what you want just search the matching key words and as a signed in user you have access to all direct orderable TradeSafe offers, suppliers and prices. It is only with a network like zentrada possible to compare the prices of different wholesale suppliers all over europe.
If you are looking for product ideas and new trends you should use the product categories in the left column or the specific buyers worlds of your topic. Here, the product offers are listed according to a special performance index (PFI), which reflects the popularity of the product. In addition you can also see the best selling products and the most successful suppliers in each product category. So with zentrada you have the unique opportunity to benefit from all suppliers and indirectly from the experience gained by the trading activities of the members.
These unique benefits are available in all shops and salesrooms of the zentrada suppliers.
What advantages do I have from the zentrada email info services?
The development of services and product offers in the zentrada.network is extremely fast. Each day thousand of product offers are updated or newly listed and the best offers are also sold out very fast.
Which security do I have when I order through zentrada & TradeSafe?
TradeSafe is the Purchasing Management Service in the zentrada.network and was developed specifically for the needs of the wholesale purchase on the Internet throughout europe. The ordering and payment processing TradeSafe secures your money and guarantees you to get what you have ordered.
Is my money safe at TradeSafe?
TradeSafe handles the payment for single transactions in trust within the order processing with your business accommodation request, corresponding TradeSafe Terms and Conditions and processes.
What do I have to do if I have problems with my delivery?
If your order doesn't arrive within 10 business days after you recieved the shipping confirmation or the delivered products don't comply with the orderd ones, please immediatly report a problem at the corresponding link in your TradeSafe-order processing.
How does the TradeSafe order processing work?
The wholesale order processing is different from the consumer shopping and is best possible reflected in the unique TradeSafe-order.
Why is it not possible to order in one step at zentrada?
Wholesale orders are usually more extensive and more complicated and can't be compared to the processing of private purchases. To enable a satisfactory processing, it is important to clarify all questions before ordering.
How do I get my money back in the case of subsequent discounts?
In the case that you get later granted a discount, for example due to missing quantities, TradeSafe would like to refund you this balances as soon as possible.
How can I reorder most efficiently?
Normally you sell the ordered products fast and want to reorder them quickly and easily, also when you ordered them at different suppliers.
How does it work when I buy from foreign suppliers?
zentrada provides you the access to interesting suppliers throughout europe and with TradeSafe an easy and riskless order processing. The TradeSafe order process is the same as the domestic for you and the zentrada team is available to you to answer your questions. The supplier receives all communication automatically in its marketplace language and will be supported in the case of problems by our respective country office. For chat messages please use your native language. It will be automatically translated for the supplier.
How do I communicate with foreign suppliers?
The TradeSafe processes automatically takes place in the language of the respective business partners. You can translate your chat messages with the questions and answers by pushing the translation button.
How can I buy abroad VAT-free?
In europe the valid VAT number of your company is enough to avoid foreign tax payments and the difficult ways of refunding them.
How can I offer and sell products through zentrada?
Find out more about this topic in "Information for Sellers" at the bottom of the zentrada website or contact our suppliers support representatives. They will advise you about your best options to sell products and to place advertisements in the zentrada.network.
Where do I update my access data?In the MyZentrada - buyers cockpit you find the link to your access data on the top right, in the section "My zentrada-Account". Please make sure for your transactions in the TradeSafe processing, that your email address is always up to date and that the billing and shipping addresses are correct.